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SHIPPING & RETURNS

SHIPPING POLICY

You can receive your order one of three ways: PUDO Smart Lockers (PUDO to PUDO); standard shipping via The Courier Guy, or your can collect your order at our warehouse in Kraaifontein. We currently only ship within South Africa.

 

PUDO to PUDO 

PUDO is powered by The Courier Guy and have lockers setup all over South Africa. For this option we will send your order to your nearest PUDO locker within 3 - 5 business days of completing your order, up to a maximum weight of 20kg and a maximum size of 60cm x 41cm x 69cm. Find your nearest locker location here: https://www.pudo.co.za/where-to-find-us.php

 

Standard Shipping

Our standard shipping is powered by The Courier Guy and ships directly to your door within 3 - 5 business days from date of order placed. Shipping cost is calculated based on the size and weight of your order.

 

Collect

You have the option to collect your order directly from our warehouse in Kraaifontein, Cape Town, for free. Upon completing your order online and choosing THIS shipping method, you will receive an email confirming when your order will be ready for collection, confirming the address and times you may collect. 

RETURNS & EXCHANGE POLICY

We have a strict 30 day policy from date of delivery/collection; unfortunately no refunds or exchanges will be granted outside of the 30 day period. 

Our wicker baskets are hand-made with natural materials, which may lead to variation in size, colour and weave. Please also note that our baskets have not been weatherproofed and is intended for interior use only. 

Refunds

 

To qualify for a refund:

  • The item needs to be returned in the same condition it was received in, along with the original packaging, within 30 days from delivery date. 

  • You will need to provide proof of your purchase.

  • Partial refunds will be granted only when an item is not in its original condition, or the item is damaged or has missing parts (not due to our error).

  • If your refund is approved, a credit will automatically be made to the original method of payment, within a few days from date of approval. 

Sale items:

  • Unfortunately we do not offer refunds or exchanges on any sale items, only on regular priced items.

Exchanges

Damaged or defect items:

  • We are happy to replace any item that is damaged, due to our error, for free.

  • If an item was delivered to you in a damaged condition, please send an email to info@woodwirewicker.com as soon as possible, along with pictures of the damage so the items can be assessed.

  • We will arrange for the damaged item to be collected and a new item will be delivered to you.

Gifts:

  • If your returned item was purchased or marked-down with a gift card, you will be refunded with a store credit to the value of the returned item. 

  • You will receive confirmation of your store credit via email. 

Shipping Costs:

  • Shipping costs for your order is calculated at check-out and is payable by the customer.

  • Should you return or exchange a defect or damaged item (due to our error), the shipping fees will be covered by us.

  • If an item is returned or exchanged due to the following reasons, the customer will be responsible for the shipping costs involved:

    • Item broken or damaged by the client​

    • Customer changed their mind or no longer interested in the item

    • Customer ordered the incorrect item/size/colour

    • Customer no longer needs the item

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